SALES & REFUND
Shipping & Delivery
Once you have placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping & delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
- Place your order before 12 noon and enjoy same business day shipping on eligible products (upon credit approval).
- Orders placed after 12 noon are shipped the following business day. Payment must also be approved by noon for items to qualify.
- The delivery address on the order must be accurate.
- If there is an unexpected demand for a product, the shipment could be delayed.
- Delivery will take 3-8 business days after the order has shipped. All delivery lead times are estimated.
For more information regarding shipping & delivery click Here.
Product Availability & Limitations
Given the popularity and/or supply constraints of some of our products, Edge Neo may have to limit the number of products available for purchase. Edge Neo reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Edge Neo confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Edge Neo will cancel the order and refund your purchase price in full.
- Product Prices are in USD*
Standard Return Policy
We fundamentally believe you will be thrilled and pleased with the products you purchase from the EDGE Store. That is because we go out of our way to ensure that the products we sell are designed and built to be of the highest standards of quality and to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
- Contact us through email or the contact form to initiate Refund procedure.
- Only undamaged products can be refunded or exchanged.
- Return the product with the original packaging within 14 days from the date you received the product.
- We will remit refunds to the PayPal or Bank account where the name of the account holder matches the payor's name / information.