Shipping & Delivery

For shipping quotes, place the items you would like to purchase in your cart, go to your cart, then click "Proceed to Checkout". Enter your shipping zip code and the shipping rates will automatically generate based on the item's weight and delivery location. If the shipping rates do not generate, please contact us at our "Contact Support" page.

Orders are processed within 1 business day from submission.

Once you have placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
  • The delivery address on the order must be accurate.
  • If there is an unexpected demand for a product, the shipment could be delayed.
  • Depending on the destination location, delivery may take between 3 and 10 business days after the order has shipped. All delivery lead times are estimated.
  • Pre-Order Listing shipping dates are estimates and are often subjected to factors that are beyond our control. We strive to provide the most accurate shipping estimate and work closely with our couriers to reduce the risk of delay. In the event of any delays, we will immediately inform our customers.

Shipping Delays: Even though we will do everything in our power to resolve unexpected delays, Edge Neo is not responsible for delays in shipping caused by extraneous factors such as weather, inspections, incorrect addresses, diseases or transportation problems. We cannot be responsible for lost of damaged packages. 

Customs Duties and Taxes: Order shipped may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as Edge Neo has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties.

Customs Value: Edge Neo is required by law to declare an accurate commercial value on all shipments.