Shipping & Delivery
Orders are processed within 1 business day from submission.
Once you have placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping & delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
- Place your order before 12 noon and enjoy same business day shipping on eligible products (upon credit approval).
- Orders placed after 12 noon are shipped the following business day. Payment must also be approved by noon for items to qualify.
- The delivery address on the order must be accurate.
- If there is an unexpected demand for a product, the shipment could be delayed.
- Depending on the destination location, delivery may take between 3 and 10 business days after the order has shipped. All delivery lead times are estimated.
Shipping Delays: Even though we will do everything in our power to resolve unexpected delays, Edge Neo is not responsible for delays in shipping caused by extraneous factors such as weather, inspections, incorrect addresses or transportation problems. We cannot be responsible for lost of damaged packages.
Customs Value: Edge Neo is required by law to declare an accurate commercial value on all shipments.